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Those who have been around on the internet for a while won’t have failed to notice ZENMED. ZENMED (they use all capitals) are good at advertising and have a high profile through their advertising campaigns.
In fact because Zenmed use Google Adwords you can sometimes see advertisements for them here on rosacea-support.org. I have tried to turn ads for ZENMED off for this site, so hopefully you won’t see them here.
When you have a company that you don’t know much about, but has a good marketing department it can be tricky to break through the marketing to find an answer to `Does ZENMED actually work for Rosacea ?`
ZENDMED Ingredients
Here is the list of ingredients as detailed on the Zenmed web site. Some of the ingredients `sound ok’ but as we know making a successful formulation is not just the result of combining any number of good ingredients in any number of ways. Do you like the look of the ingredients listed, surely some of them hold some promise of contributing to a good product ?
ZENMED Skin Support System – Dry Skin
ZENMED Anti-Redness Mask: Purified Water, Vegetable Glycerin, Willow Bark Extract, Sclerotium Gel, Aloe Vera Gel (Certified Organic), Yucca Extract, Green Tea Extract, Cucumber Extract, Licorice Root Extract, Allantoin, Chamomile Extract, Kelp Extract, Propylene Glycol, Methyl & Propyl Paraben.
ZENMED Gentle Cleansing Cream: Purified Water, Sunflower Oil (Certified Organic), Octyl Palmitate, Glyceryl Stearate, Stearic Acid, Vegetable Glycerin, Aloe Vera Gel (Certified Organic), Coco-Caprylate Caprate, Jojoba Oil, TEA Carbomer, Vitamin B5 & E, Cetyl Alcohol, Rose Hip Oil, Vitamins A & D3, Methyl & Propyl Paraben, Diazolidinyl Urea.
ZENMED Support Serum : Purified Water, Aloe Vera Gel (Certified Organic), Vegetable Glycerin, Sunflower Oil (Certified Organic), Octyl Palmitate, Glyceryl Stearate, Cetyl Alcohol, Emulsifying Wax, Vitamin E, Magnesium Ascorbyl Phosphate, Vegetable Squalene, Green Tea Extracts, Cucumber Extracts, Vitamin B5, Allantoin, Soy Lecithin, Hydrolysed Soy Protein, Vitamin A & D3, Xanthane Gum, Rose Hip Essential Oil (Certified Organic), Evening Primrose Essential Oil (Certified Organic), Sweet Almond Essential Oil (Certified Organic), Dimethicone, Cocoa Butter, Rose Essence, Methyl & Propyl Paraben, Diazolidinyl Urea, Lavender Essential Oil, Lemon Essential Oil, Ylang Ylang Essential Oil, Lime Essential Oil, Tea Tree Essential Oil, Rose Geranium Essential Oil, Rosewood Essential Oil.
User Comments
Read on to make up your own mind. Feel free to add your own thoughts in the comments section below.
RSComm: Re: Zenmed, mel63.
I just recently purchased the zenmed system for dry skin and I am very disapointed. It made things worse and I hate the smell.
Good that it as a 60 day return policy, because I am sending mine back!!
RSComm: Re: Zenmed, bentherebefore
I hate the stuff. Was very irritating on my skin, made my rosacea worse (and that was 4 years ago when my skin was much tougher!)
RSComm Re: Some questions, thanks: Jacque
am about to use ZenMed. I used it years ago when I wasnt having outbreaks, but now that I am having the outbreaks again, I am going to give it another try. I was really happy with the ZenMed cleanser. I will let you know.
How to cure a red face, Comment #56 Kim
I have tried ZenMed products which seemed to bring only temporary relief.
RSComm Re: aloemaxx, whizz-dude
I’ve tried using using Zenmed and Rosacea care line of products and none of them helped. In fact I am sure they may have exacerbated it.
RSG Message 59007, msml
I have used the Zenmed products. I like both the cleanser & the serum and still use the cleanser every morning & night. I have about 1/2 of the serum left and just switched to trying the Clinique Redness Relief cream (which contains caffeine and salicylic acid – but so far, it’s doing okay for me). I didn’t switch because I didn’t like the Zenmed – rather, I switched just because I wanted to give the Clinique a try. I didn’t notice anything remarkable from using Zenmed – no amazing improvements, etc. – but I also didn’t have any ill effects and my skin seems to like it. It’s hard to judge what’s doing what though, because I had to start on Doxycycline for a bad ocular rosacea flare-up around the same time I began the Zenmed. My skin looks quite good right now and I guess it could be any combination of the Zenmed, Clinique CX and/or the Doxycyline. 🙂
RSG Message 9976, vicky
I’ve tried Zenmed.. I didn’t like it.. to put it mildly, IT HURT!!! I have very light sensitive skin. I have also tried the Rosacea Care line.. I love their products and absolutely no problems. I just couldn’t afford them. A little bit goes along way.. I think they are comparable in price to Zenmed.
RSG Message 55260, t0xic_honey
I’ve been using ZenMed for a while now, just ordered some more…I’ve also used rosaceacare and zinco for sunscreen, concealing etc.
I ‘ve found ZenMed to be the best for me, the most soothing and least irritating as a cleanser/moisturiser. rosaceacare was good too, but I think zenmed is better in my case.
Rosacea Forum: 17089, rachzon
tried Zenmed with no result. Didn’t make things worse though.
RSG Message 57299, griff81.rm
I have been using it for a few months and I am not impressed. It is a nice cleanser and the treatment cream smells nice, neither break
me out, but neither have lessened my rosacea either. Zenmed has DREADFUL customer service IMO so I will not be replacing my product when I run out.
RSG Message 62080, parvati412
I was diagnosed about a year ago and tried Zenmed and loved it, until they changed the formula of the serum, it just made me flush harder. I also have really sensitive skin, so I can relate. I do like the cleanser though, and have stuck with that, but now I user Eucerin extra protective lotion spf 30 and I hardly ever flush anymore.
RSG Message 92328, yana
I have tried Zenmed before and actually I stopped using it about two weeks ago. I certainly liked its effect on my skin. I think that the redness and swelling has reduced somewhat. The only reason I stopped using it was because it contains parabens and I am try to avoid them. Other than that it is a good product. By the way, I only tried Skin Serum for Redness reduction, or something like that.
esfb channel: Mila
sorry to discourage you millerlite but zenmed rosacea products are not effective. Everyone I have chatted with online who has used their products haven’t had any good results.
I personally used the zenmed rosacea support serum for about 2 weeks. During this time I started having really watery and itchy eyes so I automatically thought that I had developped ocular rosacea. But then I stopped using the zenmed cream, which by the way smells like crap and was burning my face, and my eyes returned to normal. I think there are essential oils in this product that are very irritating to the eyes and skin.
Treatment Report 431, mmsdu4
I was diagnosed with a mild case of rosacea by a clinician. I would get severe burning and flushing when under stress and from strenuous exercise. By accident, I discovered Zenmed and decided to order it. I HIGHLY RECOMMEND IT – especially for those of you who still suffer from redness after your laser tx. I no longer have redness and am left with some broken capillaries on my both cheeks. I had only completed one course of tx and that was last year. Severe flushing has never returned but I do get burning sensation when doing strenuous exercise. For $65 (Cdn), it’s well worth it and it’s made from natural herbs.
RF: I Hate My Face, ajjacoby
Well, it used to be my triggers would be so bad that I would turn purple. I haven’t had one of those since I began using the Zenmed. In fact, it was one of those outbreaks that caused me to start using it. We were out drinking with friends, and my girlfriend of all people says to me, “Man, you’re purple.” I’ve never felt so crappy in my life.
It has helped a tiny bit to fade the redness, but not a whole lot. I’ll notice dots on my face where it has completely healed it, but they’re pretty unnoticeable unless you’re right on top of the mirror.
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I recently started using Made from Earth’s Rosehip Hibiscus Serum based on my dermatologist’s recommendation. The serum is great and hydrates my skin. I have rosacea and my skin tends to be extremely dry, but since using these products, I find my skin is very well hydrated and does not irritate my rosacea.
I just into my fifth day using this product and my face has gotten worse. I now have red patches where i didnt have any. Please tell me if i should stop using it. I sence wenrt bact to my metronidazole. Going to send it back. rip off!
I tried Zedmed. The cleanser and the serum actually burn my skin a little but I persevered hoping it would be as good as all the recommendations. I wish I had checked this site for the negative feedback because I really think this is a scam.
When I tried to return, I was told to ship it to Canada instead of Arizona where I ordered it from. This was almost impossible to do because customs won’t receive cosmetics- had to lie about the contents and pay $15 postage to send it back. I must say I was surprised to actually receive a refund it was only partial not a full refund. Paid $87. received $65 back. I HAVE READ REVIEWS WHERE THE CUSTOMER WAS UNABLE TO RETURN THE PRODUCT.
I feel silly for believing.
I also think that positive posts on this site may be planted.
Hope you make a better choice.
I am doing what I can to expose this company.
My refund came from Raging Creations LTD not Zedmed- interesting…..
I too ran into the same problem with a return, and they told me I would be refused a refund because I did not get the return back within 45 days, when it clearly states on their web site that consumers have a full 60 days to return. I filed a complaint with better business bureau.
I assure you, this is not a planted comment.
I have been using Zenmed for over a year, and I am very happy with the results twofold-no more flare-ups, and no more dry skin.
I admit, the serum did sting a bit for the first week or so, but does not any longer.
My make-up sets well over the oil free moisturizer, and my skin feels very soft.
I do not have a severe case of rosacea, and I think that is why I get great results.
How could Zenmed plant all the FB likes and comments on their website?
Thanks Heather, that’s reassuring to hear. First time using the products today. One side of my face is redder after the treatment, but will keep persevering with it. Wasn’t sure if it was an allergic reaction or not? I went on the ZEDMED online help, the rep told me a lot of customers have the same thing happen at the beginning, but to stay with it for at least 2-3 weeks for the creams to work. Cheers…
stop this product is made in Canada so FDA rules are being ignored, ps use of this product sent me to the er with a severe allergic reaction
Well, it’s 19 October – still no change. Was hoping the broken capillaries would be fading (even just a tiny bit) by now. No allergic reaction, so will keep using it til the 3 products run out. A shame, had my fingers crossed it would work…
Didn’t work. The cleanser is nice and the serum feels ok, but other than having a clean moisturised face, nada. I’ve read online that lemon juice fades broken capillaries (takes a long time though) other than going for laser treatment, it’s the best I can do. Won’t be re-ordering Zenmed.
i am open to the possibility of this being true and glad you are getting good results if so.
You seem defensive and the language you use in promoting the product does read like a commercial. Perhaps your loyalty stems from the great results of the miracle rosacia cure. Could be possible.
Gratitude to David for the support group. Sharing my experience helps release some of the frustration I’ve had with Zedmed of Raging Creations LTD.
Huh. So because I am an educated human, it must be fake.
I never called it a miracle, or a cure. I in fact stated that my results may be due to the fact that I have a mild case.
I just do not want other people to be turned off to the product by your comments, which seem to stem more from frustration by an inadequate return policy than lack of results.
Prosace CVS 9.99 over the counter. Work for me in 3 days. After this so called treatment broke me out even worse. PROSACE no need to spend 70.00 dollars.
prosace over the counter $9.99 really works
I use zenmed now for a week.
Metrogel didnt work. I use first thé cleanser ( which takes off all the make up by the way), than the mask, the booster and serum. After that i put on the rosaliac daycream from la Roche posay. This combination made my rosacea much better. Bumps are gone and i have less flushing. The only thing that stays are tiny red dots (scars) but if you want that to go away you need laser treatment.
I like the smell and i m glad that i tried this.
The only negative point is the bottle of the serum. I prefer a pump flacon. And i had to pay fees to receive my package…
it does seem awfully suspicious that the prosace-bots all throw in the cool low low price and the OTC and where to buy. give me a break. bunch of used car salesmen prosace plants.
Hi pflan,
It can be hard to tell a genuine internet report from a scammer or plant.
I am not too worried about prosacea scammers though, well at least I’m less worried about them compared to ZENMED because the price is so much more reasonable and easier to obtain.
Also in my own experience a sulfur based treatment did some good for my papules and pustules so hopefully this translates into something others might benefit from also.
Having said all that I do delete obvious and not-so-obvious spammers and scammers from the blog every week.
dp.
DONT BUY ZENMED! THEIR CUSTOMER SERVICE IS HORRENDOUS AND KEEP HANGING UP WHEN YOU TELL THEM YOU WANT TO RETURN THEIR PRODUCTS. I THINK IT MIGHT BE BETTER TO GET AN OPINION FROM A DERMATOLOGIST. WHEN I TRIED TO RETURN THEY KEPT HANGING UP AND SENT THE ORDER TO ME ANYWAY. I AM CONTACTING MY CREDIT CARD COMPANY TO COMPLAIN AND STOP THE PAYMENT. I DO NOT TRUST A COMPANY THAT USES TACTICS LIKE THIS. IF YOU REALLY WANT TO TRY IT BUY A SMALL ORDER FIRST SO YOU DONT LOSE TO MUCH MONEY.
Oh, mine. I wish I had seen this Blog before…Thank you David for your invaluable website. I just bumped into it out of desperation. So many fake reviews led me into buying this stuff. Are the ingredient harmful or irritating? I have used the product for 3 days now and I think it’s making my problem worse. The mask seems to relieve some of the redness but I have serious doubts about the serum as my cheeks actually seem more red after application. Please please please advise on a good product! I have a mild case but it doesn’t look too mild anymore. I am so confused now. I have read a lot but I just feel overwhelmed as to what is a SAFE product I can start using. I can’t believe I just threw away $100.
Pflan; “prosace-bots”, Nope. ‘ Just a happy customer who appreciated the affordable lead.
I doubt a major pharmaceutical brand needs “plants”. -As opposed to a Canadian-based, snake-oil scammers, whose life’s-blood depends on supressing their overwelming negatives.
Thanks, Jimmy. I first suggested Prosacea in this blog in Feb 2012 after frustrating & expensive efforts to find a cure or at least something that helped. After my terrible experience with Zenmed I was so pleased with Prosacea, I couldn’t wait to share. Again, not everything works for all, but it is beyond me why anyone wouldn’t want to risk $10.00 at their local pharmacy as opposed to around $80 for the Zenmed product & return fees. It has now been more than a year with Prosacea & I have had only one mild breakout during that time. To each his own, I guess.
Thank you both for your comments. Is it true that the condition gets worse before it gets better when treating it? I find this ridiculous but I don’t know because obviously I am not a doctor…
Hi Angela, I don’t think it is possible to say that rosacea has to get worse before it gets better, the disease and how your skin reacts is just too complicated. If the right treatment is being followed, and you aren’t pushing up against triggers constantly then I would expect rosacea would as a general rule improve over time. All the best, dp.
I bought the Zenmed rosacea kit with high expectations following all the positive ‘marketing’ I come across online. I had to stop using it today after about a weeks use as its was making my skin much worse. More redness in places were there previously wasn’t redness and to top it off, sore dry patches (which i have never suffered before). My skin also felt really uncomfortable (tight and mildly burning) after using.
Given the amount of money i spent on the kit (which was increased considerably due to postage and customs charges to the UK) I really wanted to give this product a real chance to work. But every instinct told me to quit using today.
I went back on their website earlier as they have an online help facility. I explained what had happened and the bloke on the other end basically said the product had a 93% success rate and the problem was with my skin rather than their product. His response came across as very defensive and there was certainly no further advice about how i could get better results from their products. He ended by saying i could return the product within 60 days, but reading the feedback above I’m not going to waste my time and have put this down as one of life’s lessons.
I am back on my regular product ‘dermalex’ which provides reasonable results and is much cheaper. If your buying from the UK you will be charged a customs charge on this product at nearly 50% of the price of the kit. Might as well have chucked the money down the toilet in my case.
I purchased Zenmed as a last resort, before seeking help from a dermatologist. I began using it daily (just the cleanser and the moisturizer). At first I didn’t see any difference. Then one day it seemed to just clear up altogether. I was visiting my in-laws, and I asked my mother-in-law about my rosacea. She was shocked that I even had it, as she said there was no trace of it on my face. I ran and looked in the mirror, and she was right. It had completely disappeared. I swear by Zenmed now. I just ordered another bottle of the cleanser (I like to use a lot of it when I wash my face so that it touches every part of my face), and I will continue to use it. I think it has to be better than pills or prescription lotions for my body.
Thanks for listening.
ablank
Product does not work!! When you try to return for refund they claim that they have not received your package. Very shady business.
Same here, I had mine returned well within the sixty days, in fact, it was 45 days!! I just filed a complaint with BBB, type in Zenmed in the search box, they will lead you to the one in canada, then go from there. Even if I don’t get my money back, they will at least have a bad mark against them. I have learned the hard way to check BBB before I order from now on.
mk, same thing happened to me. I posted several warnings – so sorry. Spend $10 & try the prosacea from the pharmacy. I buy mine at CVS but I’ve seen it elsewhere.
I purchased the product last month. seems it works well for me.
I tried the Rosacea system…..for 3 days. Unfortunately I must be allergic to one of the ingredients in the cleanser.( there must be at least 20 different plant extracts) 2 days of visits to the Doctor. Extremely close to anaphalaxis !!!!!My face was as red as a tomato, and my body is covered in a rash. I had to have IV steroids, and am on a regimen of steroids and Benadryl for 3 days. still hasn’t gotten better. And during my “chat” with a Zenmed customer service rep, I was “disconnected twice. NEVER using it again. Oh, and I better get my refund !!!
I use the Zenmed system of a mask, gentle cleansing cream and support serum and I am happy with it. I also use the prescription cream Mirvaso and want to understand if that should be applied before the support serum or after it?
I wish I had seen some of these posts before I ordered from Zenmed. I didn’t even receive the goods. They were held up, unknown to me, because of hefty UK customs duty charges. Goods were then returned to sender. It has taken weeks to sort it out. Customer Care not interested – curt, dismissive responses to my emails. After much chasing on my part I received a refund – in the wrong currency – dollars instead of UK pounds. A long drawn out fiasco and ultimately I’m out of pocket.
I have had acne rosacea since 2009. My skin is very sensitive, flushes easily, is covered in papules & pustules, is flakey & itchy. In one word, it is misery.
At the beginning of June 2014, I started using Zenmed Redness Relief Kit (Gentle Cleansing Cream, Nutrient Boost Spray & Support Serum) along with the AVT Cream. The first couple of applications did not feel great, but I persevered & got myself into a routine: I used Superdrug Gentle Facial Wipes for Sensitive Skin, to gently remove all traces of makeup. I then use a small amount of the Zenmed Cleanser with a little water & very gently massage over my face. I then rinse with tepid water to remove all traces from my skin & pat dry with a clean towel. I then lightly spritz with the Nutrient Boost Spray, take a small pea sized amount of the serum from the pump dispenser & add an equal sized amount of the AVT Cream & blend in the palm of my hand. I then apply this to my spritzed skin.
I have been doing this morning & night for just over a month now, I still have some redness but it has calmed down a lot. The acne has subsided & the papules & pustules have been drying up, my skin is nicely hydrated so no more flakey skin & the burning and itching has stopped too! My skin isn’t perfect but it feels better than it has felt for quite a while & my skin really likes the Zenmed products. Some of you have mentioned the smell. These products don’t really smell of anything! I use these products around my eyes too & have had no issues with sensitivity.
I guess the bottom line is what works for some, may not work for others.
Sorry I didn’t see this site before ordering.
Had to pay an additional £ 17.25 at Post Office before parcel handed over.
ZENMED curt reply says I should have known this.
Very interesting to find this site. I’ve been using the Zenmed rosacea range (mask, support serum and moisturiser) for two months now. I find the products very nice to use and my skin feels soft but I cannot see any lessening of redness. Will try some of the other products mentioned in previous posts. Thanks David for this fabulous site.
I wish I too had seen this site before ordering. Spent £32 on serum and now find will have to pay an extra £12.34 to cover customs charge. Email response was basically “read the small print”. I wont be ordering again.
To be honest there are no active ingredients that suppose to really tackle rosacea and dilated capillaries. Few botanicals wont do the trick might for some calm the skin while using but rosacea patients need definitely sth more targeted to calm the skin, reduce redness strengthen capillaries to prevent future outbreak.
HORRIBLE COMPANY AND CUSTOMER SERVICE- CUSTOMER MUST SEND TO CANADA FOR RETURN – THE SHIPPING COST TO GET A SIGNATURE REQUIRED (SO THEY DO NOT SAY THEY DID NOT RECEIVE IT) IS VERY HIGH! They do not put the return location on the website. When I purchased via phone I specifically asked did the Rosacea serum have any smell/fragrance and they said “no”. I am HIGHLY ALLERGIC TO ALL SMELLS esp botanicals (does NOT matter that they are “natural”). They lied, and then made return very difficult and expensive – a very sneaky disreputable company! Shame on Mr. Mandeep who owns it, in Victoria B.C., Canada. There are complaints w/ the BBB. Buyer beware of this company!
I must say I tried everything I had read about, spectrogel, mederma,coconut oil, raw honey. I really do think ZENMED calmed everything down. It could have been coincidence, maybe I was near the end of what was a terrible flare up, but it definitely had a nice scent and clearly took the redness down.
I am freaking out now, I just bought this yesterday and after reading all of this I am now scared.
I started using ZENMED 2 weeks ago and so far so good. The first time I used the serum I did feel some irritation but the next morning my skin was really calm. I’ve been using it for 2 weeks now at night only (during the day i use Eucerin products). My skin doesn’t burn like it used to and the redness has improved. I still have some spots but they are improving also. I will persevere with it. I will say I don’t much care for the smell of the serum, but its a small price to pay if it improves my skin. i cant comment on customer service apart from the online live help they provide which I found helpful when deciding which products to buy. They shipped very quickly to me, they arrived within 5 days of ordering by USPS priority mail. I hope my opinion is of some help. I’m shocked at all the negative reviews on here. i guess not everything works for everyone.
When you say your skin burned, are we talking OMG can’t wash it off your face quick enough burn or a burn like a mild sunburn?
Hi Tracey, I don’t mean my skin burned because of the Zenmed. My skin used to get really irritated with the rosacea and at times it stung so much it was like a burning feeling. I’ve been using Zenmed for 4 weeks now and I see improvement all the time. The rosacea acne is starting to clear up. I’m actual going out without any makeup on, I’m so please about that. I feel so much more confident and I feel like I’m finally controlling the rosacea instead of the rosacea controlling me. I have also been applying a homemade mask once a week It feels great on the skin. I use a quarter cup of greek yogurt mixed with 2 tablespoons of honey and leave it on my face for 15 mins. It leaves your skin so soft and irritation free.
ZENMED – BUYER BEWARE! The return policy is not clearly detailed on their site – Although this company ships from US cities, IF you have a return, the buyer pays for it and it must go to their home base – Victoria, B.C., Canada. International shipping is expensive, especially to get a signature that they received it. I have Rosacea plus very strong sensitivities to nearly all smells. Regardless of whether they are “natural” or not, botanicals are volatile to me. So, I called the company first to ask about any fragrances and was told “NO” – none at all, so I ordered a kit. The serum was so strong smelling, you could smell it in the next room. Although I liked the cleanser, I returned the works, fearing I would only be refunded a small amount if I kept one of the 3 items in the kit. I called the company in Canada to ask if I could return to the station in Arizona from where they shipped but there was no bending their rules and after several calls and emails and being told I would be called back (I never was), I returned the works. Be careful about ordering from this company.
Lily I had the same problem when I wanted to return their eye serum which was horrible and drying around your eyes. Fortunately it was a very small bottle and I risked shipping it first class inter. I had purchased 2 products and kept the other, they gave me a full refund on the eye serum. It did annoy me a bit though as you said they send the stuff out from the U.S. so you would assume you could return to same place. I have been using ZENMED for 10 weeks and have seen some improvement but not the improvement I expected to. I think I am going back to using Eucerin and get my doctor to refer me to a dermatologist. Now May has hit my skin has just got worse, I am breaking out with blotches and blemishes, it is really getting me down. I’m at the stage I don’t like going outside. The more I stress the worse it is. I have tried illiminating different foods from my diet but it just drove me crazy and made me more miserable. Im a very healthy eater but at the weekend yeh I love a glass of wine and maybe some chocolate. Rosacea really sucks 🙁
I have a rash on my cheeks that never goes away and below my ear. Both are permanent. At times worse, but both never ever clear. I had great skin until a few years ago. Now at 45 I look like I have a rashy complexion every day. It is not bright red thankfully, but it is permanent rash. I truly hope this product helps. I just ordered it from Amazon today. Buy it from Amazon not the zenmed site.. Better customer service and I can return it if I am not satisfied.
I am SHOCKED at the amount of bad reviews for Zenmed. I had severe rosacea starting at 15/16, and after trying dozens of products I tried ZENMED SUPPORT SERUM and it legitimately changed my life. I wish there was a way to upload pictures here because my results were incredible. The calming effect it had on my skin was incredible. I have been using it for 5+ years now, it is truly my one holy grail product. I cannot speak on any of the other products as I have only been using the support serum and calming cleanser in a blue bottle but those two things have transformed my skin. I am almost a little skeptical of all these insanely negative reviews because I have recommended these products to family and friends who have sensitive skin and they also loved them.